Professional Responsibility IAR CE: Get Through To Clients (LIVE)
LIVE IAR CFP CIMA CPA credit. No exam.
Wednesday, January 28, 2026, 4 p.m. ET
|
This is one of 12 LIVE classes in a plan fulfilling 2026 NASAA IAR CE requirements twice in 2026, enabling IARs to join anytime and complete all 12 ethics, professional responsibility and practice and product requirements via LIVE classes. Any missed LIVE classes can be made up on demand. Top-quality, enjoyable CE... more This class offers financial professionals a detailed road map to delivering insights clients are more likely to hear, understand, and act on amid financial stress. Wealth management/financial planning is collaborative. Financial Counseling is designed to help professionals maximize the effectiveness of collaboration via a knowledge base and Seven Essential Counseling Skills. One skill in particular, Insights, the ability to impart your message, receives too little attention but is crucial in shaping client perspectives and delivering your technical expertise in advice they can implement. At this class, you learn how to improve client financial planning outcomes by:
Drawing on financial counseling principles and applied behavioral psychology, the instructor, who holds a Ph.D. in Counseling Psychology, explains why client emotions often block rational decision-making and how advisers can ethically work through that resistance. Participants learn how framing, contrast, anchoring, and social proof influence client perception of risk, return, and long-term outcomes. The class emphasizes translating market data into real-life meaning that aligns with client goals and values. By the end of the program, advisers will be better equipped to communicate expertise in ways that strengthen trust, improve client outcomes, and reinforce fiduciary responsibility, and you learn ways to: |
|
Maximize client receptivity before delivering advice. Apply CURE to open a window for effective guidance. Recognize how market fear distorts client risk perception. Identify availability bias driving short-term investor reactions. |
Use contrast to reframe market narratives constructively. Position data to counter emotionally charged market headlines. |
Translate market data into client‑relevant meaning. Convert percentages into outcomes clients emotionally understand. |
Frame numbers to increase persuasion and retention. Use comparison and real-life benefits to guide decisions. |
Anchor key concepts clients should remember long‑term. Create verbal anchors that survive beyond the meeting. |
Focus attention on the most consequential advice. Use primacy and recency to strengthen message impact. |
Emotionally tag advice to client life goals. Link investment decisions to personal values and outcomes. |
Leverage social proof without pressuring clients. Use norms and success stories to legitimize prudent choices. |
Integrate insights ethically into fiduciary conversations. Deliver expertise without triggering defensiveness or resistance. |
Frank Murtha, who holds a Ph.D. in Counseling Psychology, has taught at The City University of New York, Penn State, and New York University. In 2001, Dr. Murtha co-founded MarketPsych Inc., a statistically valid assessment for identifying investor personality traits, and he consults to institutional investors on macro- and micro-behavioral economics. In early 2021, he co-founded Financial Counseling Institute.
| Organization | Status | Course ID |
|---|---|---|
| CFP Board | Pending Review |
345552 |
| IWI / CIMA | Pending Review |
26A4AI002 |
| NASAA | Submitted |
|
| NASBA | Approved |
To earn credit for a live class, CPAs must respond to three unscored polls, and IARs must respond to at least one poll during the program. No exam is required for live attendance.
IARs, CFP® professionals, EAs, CFAs, CPA financial planners, CPA/PFSs, CIMAs, CLUs, ChFCs, and other professionals seeking a deeper understanding of how economic conditions influence investment decisions and disciplined portfolio strategies.
Free to Advisors4Advisors members ($60/quarter)
Credit Hours: 1 hour
Field of Study: Economics
Course Level: Overview
None
None
Group Internet-Based (Live webinar and on-demand replay)
Fritz Meyer’s presentations consist of about 50 charts and tables monthly. The transcribed slides from Fritz Meyer's CE/CPE webinars on A4A explain the latest financial economic data driving corporate earnings and can be branded with your logo.
$199.99 / 3 months