AdvisorVault, thankfully, rarely experiences a system-wide problem. But we did have one Thursday afternoon between 1 and 6 p.m. ET. We received 11 calls from advisors expressing concern. The problem prevented users from being able to upload files. I apologize to all of our users and thank the 11 users who called in. While tech companies rarely tell you what caused an outage, I want to tell you what happened to make a point using transparency in marketing.
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